The Indian Postal Service takes action!
Last year I had written a eulogy on the Indian Post Office, an institution I am a great admirer of for many reasons. At the same time I had heard and read about people with grievances, although I personally never had one…well, not until the time I visited a post office in Pune recently. That made me write a post on how unfit government employees are and how nothing happens to them even if they mistreat the customer. I complained, in three separate forums, and also wrote a blogpost about it here. And on this same post, in the comments section, I mentioned that I did get a response from the post office, by email, by phone and even by a registered letter! That felt good and my faith in the Indian postal system was a little restored. I (and other commentators) hoped that the letters were not the end of the matter and that some concrete action would be taken to improve the working of that particular post office.
Well, some action has been taken. Yesterday I got another letter from the Department of Posts telling me about it. The letter speaks for itself.
A change of guard, and more supervision. I think this is quite satisfying. I hear that these kind of incidents go on the person’s personal record and more complaints can affect the employee’s raises and promotions.